Cheltenham Community Centre
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CCC is a nationally recognised training organisation (RTO) and as such is subject to regular audits of its policies and procedures to ensure that our students receive the best possible outcomes.

CCC has a comprehensive Policy and Procedure manual which may be viewed by any member of the Centre. Please speak to our receptionist if you would like to view the current policy and procedure manual.

In brief the following policies or procedures will impact on your time with us as a student or activity participant at the house:
  • Privacy Policy - together with the Information Collection Statement details how we handle your personal information and who we will disclose it to.
  • Code of Conduct – what is expected, and what happens if you breach expectations.
  • Student Code of Conduct
  • Certificate issuing – original and replacement certificates
  • Complaints and Appeals – what to do, how the process works
  • Complaints and Appeals Form
  • Emergency procedures - who is in charge, what to do, where to meet
  • Contractual, Legislation and Insurance – identifying the key Acts and Legislation that impact on the operations of CCC which include the Education and Training Reform Act together with subsequent amendment Acts, aspects of the National Centre for Vocational Education and Research and National Skills Standard Council (or as may be invoked under any subsequent names).
  • Refund Policy
  • AMEP Student Handbook
  • Client Information Handbook
  • Recognition of Prior Learning and Credit Transfer
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Address
Cheltenham Community Centre
​8 Chesterville Road,
Cheltenham Vic 3192


03 9583 0095
​[email protected]
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RTO No. 6507   |   ABN: 89 194 090 141   |   Incorporation No. A0024484L

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Cheltenham Community Centre acknowledges the Traditional Owners of the lands across Victoria. We pay our respects to their spirits, ancestors, elders and Aboriginal and Torres Strait Islander community members past, present and emerging.
  • Home
  • Adults
    • Health & Wellbeing >
      • Exercise, Dance, Yoga
      • Social Activities
      • Creative Classes
      • Workshops
      • Meet our Instructors
    • Computer Courses
    • Employability Skills
    • Learn English
    • Life Skills >
      • Wise Programs
  • Childcare
  • Children & Family
    • Playgroups
    • Children Health & Wellbeing
    • School Holiday Activities
  • Netball
    • CCC Bolts Netball Club >
      • New Players
      • Uniforms
      • Coaches' Resources
      • 2025 Team Selections
    • FunNet
    • Holiday Netball Clinics
  • Soul Cafe
  • Youth
    • Gallery
  • Events
  • About Us
    • Course & Activity Guide
    • Policies and Procedures
    • CCC Newsletters
    • Job vacancies
    • Volunteer >
      • Volunteer Application
    • About Us >
      • Board of Governance
      • Community Partners
      • Child Safe Statement