CCC is a nationally recognised training organisation (RTO) and as such is subject to regular audits of its policies and procedures to ensure that our students receive the best possible outcomes.

CCC has a comprehensive Policy and Procedure manual which may be viewed by any member of the Centre. Please speak to our receptionist if you would like to view the current policy and procedure manual.

In brief the following policies or procedures will impact on your time with us as a student or activity participant at the house:

• Privacy Policy - together with the Information Collection Statement details how we handle your personal information and who we will disclose it to.
• Code of Conduct – what is expected, and what happens if you breach expectations.
• Certificate issuing – original and replacement certificates
• Tutor management
• Student management
• Complaints and Appeals – what to do, how the process works
• Emergency procedures - who is in charge, what to do, where to meet
• Contractual, Legislation and Insurance – identifying the key Acts and Legislation that impact on the operations of CCC which include the Education and Training Reform Act together with subsequent amendment Acts, aspects of the National Centre for Vocational Education and Research and National Skills Standard Council (or as may be invoked under any subsequent names).
• Refund Policy
• Client Information Handbook